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4 quick questions
Step 1 of 4
Yes, before we meet. Sign out of your Microsoft or Google account, then reset it (on Windows: Settings → System → Recovery → Reset this PC). We can help at the meetup if you get stuck.
Yes. Damage lowers the offer rather than disqualifying the device. Pick the closest condition in the questions above and tell us anything else that is wrong with it. Broken ones are still worth money.
Settings → Storage, or Settings → About phone. If you are not sure, pick the size you think you bought. We confirm it when we meet.
No. The offer is for the Pavilion 15 itself. Bring whatever you still have. It does not change the number.